THORVANEL Money Back Guarantee Policy

At THORVANEL, we strive to ensure that our customers are completely satisfied with their purchases. Our Money Back Guarantee policy is designed to provide our esteemed clients with peace of mind during their shopping experience. Below are the terms and conditions of our Money Back Guarantee:

Eligibility for Returns

• Items must be returned within 30 days from the date of receipt.
• Products must be in their original packaging and condition, including all tags and labels.
• Proof of purchase from THORVANEL must be provided for a successful return process.

Refund Process

1. Upon receiving your return request, THORVANEL will confirm receipt via email within 3 business days.
2. Inspection of the returned items will be conducted within 7 business days of receipt.
3. If approved, refunds will be processed within 10 business days via the original payment method.

Non-Refundable Items

The following categories are non-refundable:

• Personalized or customized products.
• Digital goods or downloadable content.
• Clearance and final sale items.

Damaged or Defective Products

If you receive a damaged or defective product, please contact our customer support team at [email protected] within 48 hours of receipt. THORVANEL will arrange for a replacement or refund promptly upon verification of the damage or defect.

How to Initiate a Return

To initiate a return, please contact our support team at [email protected] or call us at (555) 123-4567. Our customer service representatives are available Monday through Friday, 9:00 AM to 5:00 PM.

Thank you for choosing THORVANEL. We are committed to providing you with exceptional service and a seamless shopping experience.